Resources for Chapter 1: What do people need?
How Google Knows What You Want To Know, by Steven Levy.
Experience Sampling Method: Measuring the Quality of Everyday Life, by Joel M. Hektner, Jennifer A. Schmidt, and Mihaly Csikszentmihalyi.
Understanding Your Users (Case study on chapter 8, page 210), by Kathy Baxter, Catherine Courage, and Kelly Caine.
Data-Driven Self-Improvement, a TED talk by Bob Evans.
Don't Listen to Users, Sample Their Experience!, a Google I/O talk by Tomer Sharon.
Don't Listen to Users, Sample Their Experience!, a Lean Startup Conference talk by Tomer Sharon (different than the one above).
Experience Sampling, by Jayar Fontaine.